Processing times

I take my time in designing & creating your set by hand. While your set may take only a few hours to make, I have several orders in process at the same time as well. Your set will be created in the order it was received and paid for, and can usually take 3-4 weeks before shipping. Processing can vary and take longer than expected in times of high volume. I have rush options available for purchase if you need your order processed quicker. Rush is offered in a limited quantity, and may not always be available.

*processing & shipping times subject to change

Disclaimer

I do my best to edit or photograph each photo to reflect what your nails will look like upon receiving them. Though, please understand screens and lighting can affect to the way you see the colors pictured...so ACTUAL COLORS MAY VARY. All items are hand crafted, and as such may have slight variations. Designs are subject to change based on availability of supplies including, but not limited to, polish colors, gems, and accents. Proper care should be taken when applying and wearing nails.  Understand it is normal to pop gems, or accents.  Please read FAQ if you need additional assistance or general questions. 

**Shape/sizes are not all universal. Our size chart is a general guideline - though long stiletto and long coffin may fit slightly more narrow as a result of their shape.  Ensure your fit before placing your order; we offer many ways to get your perfect size.  Misfits can not be exchanged/refunded. All sales are final due to custom sizing per set and cannot always be resold. 

Refunds (if applicable)

We do not offer returns or refunds.

Cancelations will be reviewed on a case by case situation- though generally speaking, there are no refunds, exchanges, or cancelations.

Occasionally, an order is unable to be processed, or needs to be cancelled at the discretion of Claws and Chaos.  I will notify you of the approval or rejection of your refund request. Refunds will be charged a processing/cancelation fee of $15 plus transaction fees incurred.

If you are approved, then your refund (less a processing fee) will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returned/refused packages (due to incorrect address info or taxes owed) will be reshipped at the buyers expense. I can only hold packages for 30 days awaiting reship payment, after that, your order will be closed. Returned/refused packages are not eligible for refund. See refund policy.  

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at clawsandchaos@icloud.com

Shipping
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please allow the stated number of days for delivery, after production time. Verify with USPS projected delivery prior to completing purchase transaction.

When your order is preparing to ship, you will receive a shipping notification with a tracking number in the email that you have provided.  International taxes, customs, and other fees associated with the order, and value of items are the client's responsibility. Please inquire locally with your territories' laws/fees associated with receiving international packages.

Orders will ship to the address on file. For security reasons I do not change addresses once a sale has been verified and approved via bank card services. Please visit your local USPS office to request an address forwarding if necessary. If your order has not yet shipped, and you wish to change the delivery address- you will need to: change address on file, re-purchase with new address, and request a cancelation. Cancelations are approved case by case, and only after a re-order is placed & bank approved with the new address. It is the purchasers responsibility to ensure an accurate, current, and safe delivery address. 

Returned/refused packages (due to incorrect address info or taxes owed) will be reshipped at the buyers expense. I can only hold packages for 30 days awaiting reship payment, after that, your order will be closed. Returned/refused packages are not eligible for refund. See refund policy.

Please contact me with any questions regarding USPS services